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Are you ready for the new KLOES and GDPR

Care providers – are you meeting the KLOES for quality data management?

Have you also considered the link to GDPR?

Last week whilst coaching a senior care manager in adult care provision we spent time discussing data management in care. This was part of this manager’s development as a company lead for Well-Led KLOES  This would be part of a the company’s strategic plan in the manager’s LinQs level 7 course  The discussion came from the review of the Well-Led KLOES using our gap analysis tool.

New CQC KLOES for quality data management

The manager felt that a vast amount of paper information was held across their care business. Information that according to the new Care Quality Commission Key Lines of Enquiry needs to be safe and accessible. The manager understood confidential data in paper form in this company is filed and stored in lockable filing cabinets. But highlighted the many cabinets across this multi-site care business and a possible lack of consistency in the filing.

The KLOES and GDPR

We agreed this element of the KLOES has a link to the new legal requirements of the General Data Protection Regulation know as GDPR to address. The GDPR comes into force for all businesses in May 2018. So this identified 2 different areas of legislation to adhere to. As an operational manager this person understood that the actions for GDPR would be a company directive. However the KLOES element in the strategy meant GDPR now linked to this Strategic Plan for the KLOES. So it was listed as an urgent action by this senior manager to be brought to their line managers attention.

Costs of Document Management

We looked at the research in the manager’s LinQs e-portfolio available on the costs of document management. Research to build a case and a proposal to the company managers. We also discussed contacts that could present solutions with the data management processes. All professionals will give information on the benefits of their service or products.  This can form free advice when there’s a problem to solve. If you’ve done your own analysis first then the professional expert information should fill the missing gaps in your knowledge. Then you can present SMART objectives in your strategic plan. And as this manager is going to develop a strategy for document management for the company.  That’s another unit in LinQs level 7 course.

It’s always interesting how you start with one objective and then learn there are more implications from that analysis. So it’s important to prioritise the actions to either be dealt with urgently or to be analysed in more detail at a future date. But that’s the skill to strategic planning.

So if you’re managing strategy in your care provision I hope that this has helped you realise there’s more to the new KLOES than meets the eye.  And also served as a reminder that your business compliance with GDPR is linked and only a few weeks away. If you’d like help with your strategy you can get a FREE Discovery Call from an experienced coach.