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Are you ready for the new KLOES and GDPR

Care providers – are you meeting the KLOES for quality data management?

Have you also considered the link to GDPR?

Last week whilst coaching a senior care manager in adult care provision we spent time discussing data management in care. This was part of this manager’s development as a company lead for Well-Led KLOES  This would be part of a the company’s strategic plan in the manager’s LinQs level 7 course  The discussion came from the review of the Well-Led KLOES using our gap analysis tool.

New CQC KLOES for quality data management

The manager felt that a vast amount of paper information was held across their care business. Information that according to the new Care Quality Commission Key Lines of Enquiry needs to be safe and accessible. The manager understood confidential data in paper form in this company is filed and stored in lockable filing cabinets. But highlighted the many cabinets across this multi-site care business and a possible lack of consistency in the filing.

The KLOES and GDPR

We agreed this element of the KLOES has a link to the new legal requirements of the General Data Protection Regulation know as GDPR to address. The GDPR comes into force for all businesses in May 2018. So this identified 2 different areas of legislation to adhere to. As an operational manager this person understood that the actions for GDPR would be a company directive. However the KLOES element in the strategy meant GDPR now linked to this Strategic Plan for the KLOES. So it was listed as an urgent action by this senior manager to be brought to their line managers attention.

Costs of Document Management

We looked at the research in the manager’s LinQs e-portfolio available on the costs of document management. Research to build a case and a proposal to the company managers. We also discussed contacts that could present solutions with the data management processes. All professionals will give information on the benefits of their service or products.  This can form free advice when there’s a problem to solve. If you’ve done your own analysis first then the professional expert information should fill the missing gaps in your knowledge. Then you can present SMART objectives in your strategic plan. And as this manager is going to develop a strategy for document management for the company.  That’s another unit in LinQs level 7 course.

It’s always interesting how you start with one objective and then learn there are more implications from that analysis. So it’s important to prioritise the actions to either be dealt with urgently or to be analysed in more detail at a future date. But that’s the skill to strategic planning.

So if you’re managing strategy in your care provision I hope that this has helped you realise there’s more to the new KLOES than meets the eye.  And also served as a reminder that your business compliance with GDPR is linked and only a few weeks away. If you’d like help with your strategy you can get a FREE Discovery Call from an experienced coach.

Making integrity an essential leadership skill for care managers

Last week whilst coaching a senior manager in a care organisation we had quite a long debate on the characteristic of integrity in leaders.  We questioned the importance of integrity as a leadership skill in care managers?

Meeting the KLOES ‘well-led’

The senior care manager is on our level 7 Strategic Leadership programme.  The manager was working on the action plan for the organisation’s Strategic Plan to deliver Well-Led KLOES in the organisation,  The manager had already analysed the company’s CQC reports on ‘Well-Led’.  So to develop the actions we discussed the findings and the new CQC KLOES, prompt and characteristics.  The line of enquiry including integrity was:

Code W1.1  Do leaders have the skills, knowledge, experience and integrity that they need – both when they are appointed and on an ongoing basis?

The skills, knowledge and experience were easier to list.  But we discussed what integrity meant and represented in managers, concluding that was

“the quality of being honest and strong moral principles” and

“that integrity needs to be communicated consistently”

Can integrity be taught?

Our discussion raised the question of whether integrity can be taught to new and existing care managers?

As ‘integrity’ is a behaviour based trait, we agreed that it can be taught.  So went on to discuss examples of good practice in existing care managers and how that could be integrated into their management development.

The senior manager had some innovative ideas on training current and assessing future managers.  The action plan includes actions for their company’s management recruitment and performance management processes.  These processes will include the important assessment and development of their manager’s integrity.

Analyse the information for your strategy

The analysis of the relevant information is an important part of developing a strategy but often neglected. The process I described included coaching and questioning.

I wrote this article because I hope this helps more care managers see the importance of taking an analytical approach to meet the CQC KLOES.  We need to see more than a low percentage of care providers in the outstanding ratings.

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