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Are you ready for the new KLOES and GDPR

Care providers – are you meeting the KLOES for quality data management?

Have you also considered the link to GDPR?

Last week whilst coaching a senior care manager in adult care provision we spent time discussing data management in care. This was part of this manager’s development as a company lead for Well-Led KLOES  This would be part of a the company’s strategic plan in the manager’s LinQs level 7 course  The discussion came from the review of the Well-Led KLOES using our gap analysis tool.

New CQC KLOES for quality data management

The manager felt that a vast amount of paper information was held across their care business. Information that according to the new Care Quality Commission Key Lines of Enquiry needs to be safe and accessible. The manager understood confidential data in paper form in this company is filed and stored in lockable filing cabinets. But highlighted the many cabinets across this multi-site care business and a possible lack of consistency in the filing.

The KLOES and GDPR

We agreed this element of the KLOES has a link to the new legal requirements of the General Data Protection Regulation know as GDPR to address. The GDPR comes into force for all businesses in May 2018. So this identified 2 different areas of legislation to adhere to. As an operational manager this person understood that the actions for GDPR would be a company directive. However the KLOES element in the strategy meant GDPR now linked to this Strategic Plan for the KLOES. So it was listed as an urgent action by this senior manager to be brought to their line managers attention.

Costs of Document Management

We looked at the research in the manager’s LinQs e-portfolio available on the costs of document management. Research to build a case and a proposal to the company managers. We also discussed contacts that could present solutions with the data management processes. All professionals will give information on the benefits of their service or products.  This can form free advice when there’s a problem to solve. If you’ve done your own analysis first then the professional expert information should fill the missing gaps in your knowledge. Then you can present SMART objectives in your strategic plan. And as this manager is going to develop a strategy for document management for the company.  That’s another unit in LinQs level 7 course.

It’s always interesting how you start with one objective and then learn there are more implications from that analysis. So it’s important to prioritise the actions to either be dealt with urgently or to be analysed in more detail at a future date. But that’s the skill to strategic planning.

So if you’re managing strategy in your care provision I hope that this has helped you realise there’s more to the new KLOES than meets the eye.  And also served as a reminder that your business compliance with GDPR is linked and only a few weeks away. If you’d like help with your strategy you can get a FREE Discovery Call from an experienced coach.

Making integrity an essential leadership skill for care managers

Last week whilst coaching a senior manager in a care organisation we had quite a long debate on the characteristic of integrity in leaders.  We questioned the importance of integrity as a leadership skill in care managers?

Meeting the KLOES ‘well-led’

The senior care manager is on our level 7 Strategic Leadership programme.  The manager was working on the action plan for the organisation’s Strategic Plan to deliver Well-Led KLOES in the organisation,  The manager had already analysed the company’s CQC reports on ‘Well-Led’.  So to develop the actions we discussed the findings and the new CQC KLOES, prompt and characteristics.  The line of enquiry including integrity was:

Code W1.1  Do leaders have the skills, knowledge, experience and integrity that they need – both when they are appointed and on an ongoing basis?

The skills, knowledge and experience were easier to list.  But we discussed what integrity meant and represented in managers, concluding that was

“the quality of being honest and strong moral principles” and

“that integrity needs to be communicated consistently”

Can integrity be taught?

Our discussion raised the question of whether integrity can be taught to new and existing care managers?

As ‘integrity’ is a behaviour based trait, we agreed that it can be taught.  So went on to discuss examples of good practice in existing care managers and how that could be integrated into their management development.

The senior manager had some innovative ideas on training current and assessing future managers.  The action plan includes actions for their company’s management recruitment and performance management processes.  These processes will include the important assessment and development of their manager’s integrity.

Analyse the information for your strategy

The analysis of the relevant information is an important part of developing a strategy but often neglected. The process I described included coaching and questioning.

I wrote this article because I hope this helps more care managers see the importance of taking an analytical approach to meet the CQC KLOES.  We need to see more than a low percentage of care providers in the outstanding ratings.

If you need a call to understand this approach better just book a FREE call here

Will you be ready for the new KLOEs?

 

With the new CQC KLOEs inspection framework currently timetabled to start from November 2017 for across the services they audit. Will your care organisation have checked these out and be ready with a strategy to meet your inspection?

The new KLOEs, that is the Key Lines of Enquiries, published by CQC last month, include a timetable for applying the new framework to the sectors audited by them. The CQC have clearly identified the large number of changes for the new 5 KLOEs. The new KLOEs form part of the current consultation process on improving quality standards for the care and NHS services the CQC audit.

Are you ready to create a strategy for the new KLOEs?

To create a strategy you need to identify the future vision and intent of an organisation for change or to solve a problem.  The change factor in this instance is the new KLOEs.  There are 5 key areas and as a leadership in care specialist the ‘well-led’ criteria attracts us to one area, that is the need to lead the strategic plan.

Although the ‘well-led’ criteria is not new, the reference to strategic planning is a key part of that standard. Your managers recently trained to level 5 or degree level in care leadership may have some strategic planning skills. But that level of training has not always included an understanding of strategic planning and your established managers could now be challenged.

Also its important to note that if there are 5 areas with key changes who will lead on all these new criteria. Will it be a leadership team or an appointed lead on each one or all the strategies?

Leadership development for strategic planning

With senior care management development for strategic planning skills now higher on the list of an organisation’s priorities here’s a few current leadership development opportunities:

Firstly, check out the regional funding available for business growth development in your area.  Also look at one to one coaching available from a leadership and business coach to gain strategic planning skills very quickly and limit your manager’s off the job time. See our blog on executing a Strategic Plan.

For an introduction to planning your strategy for the new KLOEs register to attend a free webinar on 30 August 2017 hosted by AJ Recruitment and turro Ltd. Gill Bailey of LinQs will be on the webinar sharing information on developing a business strategy for the new KLOEs.

 

LinQs Leader

To open the LinQs blog here is a presentation on the LinQs business.

It is 10 years since I set up LinQs  with a vision to provide a quality business support service for the social care sector.  LinQs is now a recognised provider of  Leadership and Management, professional development training and consultancy projects to the care sector.    Our service is delivered by professional consultants with a range of experience in management, legislation, care, healthcare, housing with care, contracting, health and safety, consultancy and training delivery.   We consistently receive excellent feedback from our clients, partners and learners about the benefits of our blended learning method of delivery which leads to improved performance in the workplace.

I look forward to sharing the LinQs experience through our blog and social media links.

Gill Bailey, Director of LinQs

 

 

How to find registered managers for care services

Registered managers in care don’t grow on trees

View more presentations from GillBailey
The answer is in the presentation.
The recognised career path in social care in England for a registered manager would include a range of care skills at level 3 followed by the recognised management qualification currently the QCF Level 5 Diploma in Leadership in HSC & CYP.

What is the training for Registered managers?

Skills for Care and the Care Quality Commission recommend workforce development strategies, management induction standards and the recommended skills and training for the Registered Person.

You will find reference to management training to progress to the role of Registered Manager.  There is not enough emphasis placed on the development stages in leadership and management to enable staff to grow in their management roles. Leadership and management development for care staff is usually promoted through projects and funding initiatives.  If planned Leadership training is not provided from senior care or support staff to the appointment as a Registered Manager it is likely they will have little confidence in their leadership ability.

Is a Leadership qualification essential in recruitment of  Registered Managers?

Adverts for Registered Managers very rarely identify the recommended management qualification in their opening job outline.  When scanning job advertisements there is usually reference to either a social work or nursing qualification placing the emphasis on the technical care skills and experience rather than management. That implies that recruitment specialists do not expect to find managers qualified in the leadership of care services.  

Therefore individuals holding a recognised leadership and management award on their CV should be at an advantage in the care sector management jobs market.

Where do you find Leadership training?

LinQs have been working with the care sector for 10 years to develop leadership and management skills and gained recognition from Skills for Care for our work in North West England.  If you are interested in developing leadership skills visit our web pages to view our current leadership training offer and Registered Managers award training.