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Are you ready for the new KLOES and GDPR

Care providers – are you meeting the KLOES for quality data management?

Have you also considered the link to GDPR?

Last week whilst coaching a senior care manager in adult care provision we spent time discussing data management in care. This was part of this manager’s development as a company lead for Well-Led KLOES  This would be part of a the company’s strategic plan in the manager’s LinQs level 7 course  The discussion came from the review of the Well-Led KLOES using our gap analysis tool.

New CQC KLOES for quality data management

The manager felt that a vast amount of paper information was held across their care business. Information that according to the new Care Quality Commission Key Lines of Enquiry needs to be safe and accessible. The manager understood confidential data in paper form in this company is filed and stored in lockable filing cabinets. But highlighted the many cabinets across this multi-site care business and a possible lack of consistency in the filing.

The KLOES and GDPR

We agreed this element of the KLOES has a link to the new legal requirements of the General Data Protection Regulation know as GDPR to address. The GDPR comes into force for all businesses in May 2018. So this identified 2 different areas of legislation to adhere to. As an operational manager this person understood that the actions for GDPR would be a company directive. However the KLOES element in the strategy meant GDPR now linked to this Strategic Plan for the KLOES. So it was listed as an urgent action by this senior manager to be brought to their line managers attention.

Costs of Document Management

We looked at the research in the manager’s LinQs e-portfolio available on the costs of document management. Research to build a case and a proposal to the company managers. We also discussed contacts that could present solutions with the data management processes. All professionals will give information on the benefits of their service or products.  This can form free advice when there’s a problem to solve. If you’ve done your own analysis first then the professional expert information should fill the missing gaps in your knowledge. Then you can present SMART objectives in your strategic plan. And as this manager is going to develop a strategy for document management for the company.  That’s another unit in LinQs level 7 course.

It’s always interesting how you start with one objective and then learn there are more implications from that analysis. So it’s important to prioritise the actions to either be dealt with urgently or to be analysed in more detail at a future date. But that’s the skill to strategic planning.

So if you’re managing strategy in your care provision I hope that this has helped you realise there’s more to the new KLOES than meets the eye.  And also served as a reminder that your business compliance with GDPR is linked and only a few weeks away. If you’d like help with your strategy you can get a FREE Discovery Call from an experienced coach.

Special Offer to put a March on your business and leadership growth

Is it time to grow your business and your leadership team?

Is it that time of year to put a ‘March’ on your business growth?  Do you need to review and make changes in your business but also need managers skilled to lead and take those plans forward.  Leaders who can create and execute the strategic plans to give the business a new future.

Here at LinQs we coach business owners and managers to grow their business.  As our leadership development training is also work based our level 7 Strategic Management and Leadership programme sits very nicely alongside the business growth coaching.  Because this programme includes one to one skills coaching and the assessment process to measure the manager’s competency in developing and executing the strategic business plan.  As we match the key objectives of the strategic business plan to the optional units of the award we therefore coach the manager to understand and deliver new skills areas. So if the plan requires for example the need to shape the culture, manage governance areas and a marketing strategy we coach the manager one to one to deliver those strategies. The advantage to both the business and the manager is that whilst the manager is working in the business they are working on the business and to attain a postgraduate qualification.  A qualification to add confidence and strength to your leadership team.

Here’s our March 2018 offer.

  1. Get your 1st month’s coaching free on our level 7 Strategic Leadership 121 online course, plus
  2. A free 121 growth session for another manager, plus
  3. A free copy of our profit strategy business book

Total value of the offer is £500+ which is only available for the 1st 10 registrations by 21 March 18

So how does the March offer work?

LinQs level 7 Strategic Leadership programme is all coached one to one online over 10 monthly sessions, with easy access to your learning plans, strategic analysis and plans templates. In March 2018 you would pay a one off registration fee including full assessment costs of £995, then pay £190 per month coaching session from your 2nd session.  This special offer gives you 10 sessions for the price of 9 sessions, so £190 free. Plus the one to one online coaching session for either a director or manager, valued at £297, and a copy of “How to Build the Passion and the Profits For Your Business” that retails at £14.99. Giving a special total value of £501.99.

Why are we doing this.  Well we’ve accessed commercial funding to finance leadership development. The timing is perfect as we want to make sure that after the Easter period we have a group of committed senior managers ready to grow their business.  What’s more that if managers register now and as previous candidates have achieved in 9 months, they could still be qualified in 2018, but certainly no later than March 2019.

LinQs want to help you by #makingbusinessgrow   Book a call or email to get more information 

Will you be ready for the new KLOEs?

 

With the new CQC KLOEs inspection framework currently timetabled to start from November 2017 for across the services they audit. Will your care organisation have checked these out and be ready with a strategy to meet your inspection?

The new KLOEs, that is the Key Lines of Enquiries, published by CQC last month, include a timetable for applying the new framework to the sectors audited by them. The CQC have clearly identified the large number of changes for the new 5 KLOEs. The new KLOEs form part of the current consultation process on improving quality standards for the care and NHS services the CQC audit.

Are you ready to create a strategy for the new KLOEs?

To create a strategy you need to identify the future vision and intent of an organisation for change or to solve a problem.  The change factor in this instance is the new KLOEs.  There are 5 key areas and as a leadership in care specialist the ‘well-led’ criteria attracts us to one area, that is the need to lead the strategic plan.

Although the ‘well-led’ criteria is not new, the reference to strategic planning is a key part of that standard. Your managers recently trained to level 5 or degree level in care leadership may have some strategic planning skills. But that level of training has not always included an understanding of strategic planning and your established managers could now be challenged.

Also its important to note that if there are 5 areas with key changes who will lead on all these new criteria. Will it be a leadership team or an appointed lead on each one or all the strategies?

Leadership development for strategic planning

With senior care management development for strategic planning skills now higher on the list of an organisation’s priorities here’s a few current leadership development opportunities:

Firstly, check out the regional funding available for business growth development in your area.  Also look at one to one coaching available from a leadership and business coach to gain strategic planning skills very quickly and limit your manager’s off the job time. See our blog on executing a Strategic Plan.

For an introduction to planning your strategy for the new KLOEs register to attend a free webinar on 30 August 2017 hosted by AJ Recruitment and turro Ltd. Gill Bailey of LinQs will be on the webinar sharing information on developing a business strategy for the new KLOEs.