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Shaping an organisation’s culture and values

Developing an organisation’s culture and values

When managers and their business owners select units for level 7 Strategic Leadership course, Shape Organisational Culture and Values is a popular choice.  As most of our clients are in the service sector and even after years of being established service providers they strive to improve.  Recognising that at the heart of their improvement is their employee relations and customer service.  Which is impacted by their organisation’s culture and values.  Some of the managers have actually undertaken the unit of the award in a previous operational management qualification.  But want to lead changes for their organisation during their strategic leadership development.

Key areas for reflecting competency in shaping culture and values

To develop and execute this unit of competency and understanding the manager will need to focus on these key areas, which I will simplify:

  • Their communication strategy and practice
  • Their approach to change management
  • The potential for friction between the organisation and the individual’s culture and values
  • The SWOT of the culture including sub-cultures of their organisation
  • The areas of the culture developed
  • Other organisations approach to culture and values and examples developed in their own organisation

Learning from other organisations

Here I would like to share a quote from Simon Sinek, Author and motivational speaker, which states how culture is organisations is not the same as the product we believe we are purchasing:

‘Starbucks was founded around the experience and the environment of their stores. Starbucks was about a space with comfortable chairs, lots of power outlets, tables and desks at which we could work and the option to spend as much time in their stores as we wanted without any pressure to buy. The coffee was incidental.’

I like to throw these types of examples of famous businesses into our coaching and get the manager to look at other organisations. It’s important to get the managers to be aware, motivated and creative in their approach to their analysis and strategic plans for their own organisation.

Evidence of a strategy

So to meet the level 7 award unit criteria the manager then needs to provide evidence of how they have:

  1. Developed a vision, strategy and structures for influencing organisational culture and values
  2. Used leadership, interpersonal and communication skills and tools to influence organisational culture and values positively

I’ve seen this work presented in a number of different ways.  Firstly, within their Strategic Business Plan, where they first developed a strategy and plan. As from the outset to align culture and values was a goal with defined objectives to deliver their business strategy.  This often results in the developing their Workforce and Recruitment strategy. Also developing their branding and their Marketing Strategy. All of this supported by evidence of communications.  From consulting with colleagues, employees and customers using the range of analysis tools we provide. But most importantly reflected in their well-led improved quality audit standards.  Building and leading their continuous improvement strategy resulting in higher sales and profits.  Proving that once you start developing your culture and values it affects and improves all areas of your organisation.

This has been a reflection on coaching managers to achieve our ilm level 7 NVQ Diploma in Strategic Management and Leadership.  If you would like to know more about this award and how our coaching influences change you can talk to us on our Free Discovery Call or just email for further information.

Hot Summer 18 Level 7 Strategic Leadership Course

 

If you want to grow your strategic leadership skills and your business fast then join our Hot Summer 18 Level 7 Strategic Leadership Course.

Its summer, with its longer daylight hours, and a time to learn about strategy whilst you work in and on your business. So we have put together a strategic leadership acceleration programme. An online leadership course with an amazing saving.

The Course:

The ilm level 7 NVQ Diploma Strategic Management & Leadership is a postgraduate course delivered by our Coach and Assessor online with an ilm centre with Direct Claims.  LinQs have been working with managers since 2012 to apply the level 7 strategies in their business to grow their profits, shape their culture, their recruitment and retention, their quality, to gain tenders and market attention to their brand.  All of our successful level 7 candidates tell us about their increased confidence and ability to deliver strategies to their directors and colleagues. And their promotion to senior strategic leaders.  It you don’t believe it you can ask them or get a case study from us!

With Gill Bailey, our experienced business and leadership coach, you learn to create and execute a strategic business plan for your area of responsibility.  Together we match your goals for your business and personal development to the optional units of this award.

As an established or aspiring strategic leader you will:

  • meet the award criteria from work planned and delivered in your workplace.
  • need to be in a job role to be supported to work strategically.
  • work online with your coach
  • access easy to follow tried and tested plans and analysis tools to develop strategies for your workplace.
  • meet your coach for fortnightly online group coaching sessions, and
  • meet your coach monthly for an Ask the Expert call for assessment and support
  • work in your business to complete this course by December 2018

 

We do not require you to write assignments or hold a previous management qualification. We just need your commitment to attend regular coaching sessions, to follow our guidance and support and to deliver your planned work. And to help you manage your time all the group coaching sessions are recorded to enable you to follow up the learning in your own time and apply in your workplace.

What is the Cost

We are offering an amazing saving of £1,000 on our popular 1:1 coached level 7 programme so that for this group coaching you pay

JUST £1,995 OR the option of 4 X MONTHLY PAYMENTS. 

Which you can pay by direct debit, credit card and Paypal payments

(See our terms of payment)

And so what do you need to do to get more information on this Hot Summer 18 course offer….

For course details on this level 7 strategic leadership acceleration course to deliver strategies in your business from July 18.  Plus receive a complimentary  Free guide  ‘Get Ready to Deliver Strategy for Your Business’ follow the link below:

Register for your FREE Place on our next webinar date

 

Are you ready for the new KLOES and GDPR

Care providers – are you meeting the KLOES for quality data management?

Have you also considered the link to GDPR?

Last week whilst coaching a senior care manager in adult care provision we spent time discussing data management in care. This was part of this manager’s development as a company lead for Well-Led KLOES  This would be part of a the company’s strategic plan in the manager’s LinQs level 7 course  The discussion came from the review of the Well-Led KLOES using our gap analysis tool.

New CQC KLOES for quality data management

The manager felt that a vast amount of paper information was held across their care business. Information that according to the new Care Quality Commission Key Lines of Enquiry needs to be safe and accessible. The manager understood confidential data in paper form in this company is filed and stored in lockable filing cabinets. But highlighted the many cabinets across this multi-site care business and a possible lack of consistency in the filing.

The KLOES and GDPR

We agreed this element of the KLOES has a link to the new legal requirements of the General Data Protection Regulation know as GDPR to address. The GDPR comes into force for all businesses in May 2018. So this identified 2 different areas of legislation to adhere to. As an operational manager this person understood that the actions for GDPR would be a company directive. However the KLOES element in the strategy meant GDPR now linked to this Strategic Plan for the KLOES. So it was listed as an urgent action by this senior manager to be brought to their line managers attention.

Costs of Document Management

We looked at the research in the manager’s LinQs e-portfolio available on the costs of document management. Research to build a case and a proposal to the company managers. We also discussed contacts that could present solutions with the data management processes. All professionals will give information on the benefits of their service or products.  This can form free advice when there’s a problem to solve. If you’ve done your own analysis first then the professional expert information should fill the missing gaps in your knowledge. Then you can present SMART objectives in your strategic plan. And as this manager is going to develop a strategy for document management for the company.  That’s another unit in LinQs level 7 course.

It’s always interesting how you start with one objective and then learn there are more implications from that analysis. So it’s important to prioritise the actions to either be dealt with urgently or to be analysed in more detail at a future date. But that’s the skill to strategic planning.

So if you’re managing strategy in your care provision I hope that this has helped you realise there’s more to the new KLOES than meets the eye.  And also served as a reminder that your business compliance with GDPR is linked and only a few weeks away. If you’d like help with your strategy you can get a FREE Discovery Call from an experienced coach.

Special Offer to put a March on your business and leadership growth

Is it time to grow your business and your leadership team?

Is it that time of year to put a ‘March’ on your business growth?  Do you need to review and make changes in your business but also need managers skilled to lead and take those plans forward.  Leaders who can create and execute the strategic plans to give the business a new future.

Here at LinQs we coach business owners and managers to grow their business.  As our leadership development training is also work based our level 7 Strategic Management and Leadership programme sits very nicely alongside the business growth coaching.  Because this programme includes one to one skills coaching and the assessment process to measure the manager’s competency in developing and executing the strategic business plan.  As we match the key objectives of the strategic business plan to the optional units of the award we therefore coach the manager to understand and deliver new skills areas. So if the plan requires for example the need to shape the culture, manage governance areas and a marketing strategy we coach the manager one to one to deliver those strategies. The advantage to both the business and the manager is that whilst the manager is working in the business they are working on the business and to attain a postgraduate qualification.  A qualification to add confidence and strength to your leadership team.

Here’s our March 2018 offer.

  1. Get your 1st month’s coaching free on our level 7 Strategic Leadership 121 online course, plus
  2. A free 121 growth session for another manager, plus
  3. A free copy of our profit strategy business book

Total value of the offer is £500+ which is only available for the 1st 10 registrations by 21 March 18

So how does the March offer work?

LinQs level 7 Strategic Leadership programme is all coached one to one online over 10 monthly sessions, with easy access to your learning plans, strategic analysis and plans templates. In March 2018 you would pay a one off registration fee including full assessment costs of £995, then pay £190 per month coaching session from your 2nd session.  This special offer gives you 10 sessions for the price of 9 sessions, so £190 free. Plus the one to one online coaching session for either a director or manager, valued at £297, and a copy of “How to Build the Passion and the Profits For Your Business” that retails at £14.99. Giving a special total value of £501.99.

Why are we doing this.  Well we’ve accessed commercial funding to finance leadership development. The timing is perfect as we want to make sure that after the Easter period we have a group of committed senior managers ready to grow their business.  What’s more that if managers register now and as previous candidates have achieved in 9 months, they could still be qualified in 2018, but certainly no later than March 2019.

LinQs want to help you by #makingbusinessgrow   Book a call or email to get more information 

Will you be ready for the new KLOEs?

 

With the new CQC KLOEs inspection framework currently timetabled to start from November 2017 for across the services they audit. Will your care organisation have checked these out and be ready with a strategy to meet your inspection?

The new KLOEs, that is the Key Lines of Enquiries, published by CQC last month, include a timetable for applying the new framework to the sectors audited by them. The CQC have clearly identified the large number of changes for the new 5 KLOEs. The new KLOEs form part of the current consultation process on improving quality standards for the care and NHS services the CQC audit.

Are you ready to create a strategy for the new KLOEs?

To create a strategy you need to identify the future vision and intent of an organisation for change or to solve a problem.  The change factor in this instance is the new KLOEs.  There are 5 key areas and as a leadership in care specialist the ‘well-led’ criteria attracts us to one area, that is the need to lead the strategic plan.

Although the ‘well-led’ criteria is not new, the reference to strategic planning is a key part of that standard. Your managers recently trained to level 5 or degree level in care leadership may have some strategic planning skills. But that level of training has not always included an understanding of strategic planning and your established managers could now be challenged.

Also its important to note that if there are 5 areas with key changes who will lead on all these new criteria. Will it be a leadership team or an appointed lead on each one or all the strategies?

Leadership development for strategic planning

With senior care management development for strategic planning skills now higher on the list of an organisation’s priorities here’s a few current leadership development opportunities:

Firstly, check out the regional funding available for business growth development in your area.  Also look at one to one coaching available from a leadership and business coach to gain strategic planning skills very quickly and limit your manager’s off the job time. See our blog on executing a Strategic Plan.

For an introduction to planning your strategy for the new KLOEs register to attend a free webinar on 30 August 2017 hosted by AJ Recruitment and turro Ltd. Gill Bailey of LinQs will be on the webinar sharing information on developing a business strategy for the new KLOEs.