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Are you ready for the new KLOES and GDPR

Care providers – are you meeting the KLOES for quality data management?

Have you also considered the link to GDPR?

Last week whilst coaching a senior care manager in adult care provision we spent time discussing data management in care. This was part of this manager’s development as a company lead for Well-Led KLOES  This would be part of a the company’s strategic plan in the manager’s LinQs level 7 course  The discussion came from the review of the Well-Led KLOES using our gap analysis tool.

New CQC KLOES for quality data management

The manager felt that a vast amount of paper information was held across their care business. Information that according to the new Care Quality Commission Key Lines of Enquiry needs to be safe and accessible. The manager understood confidential data in paper form in this company is filed and stored in lockable filing cabinets. But highlighted the many cabinets across this multi-site care business and a possible lack of consistency in the filing.

The KLOES and GDPR

We agreed this element of the KLOES has a link to the new legal requirements of the General Data Protection Regulation know as GDPR to address. The GDPR comes into force for all businesses in May 2018. So this identified 2 different areas of legislation to adhere to. As an operational manager this person understood that the actions for GDPR would be a company directive. However the KLOES element in the strategy meant GDPR now linked to this Strategic Plan for the KLOES. So it was listed as an urgent action by this senior manager to be brought to their line managers attention.

Costs of Document Management

We looked at the research in the manager’s LinQs e-portfolio available on the costs of document management. Research to build a case and a proposal to the company managers. We also discussed contacts that could present solutions with the data management processes. All professionals will give information on the benefits of their service or products.  This can form free advice when there’s a problem to solve. If you’ve done your own analysis first then the professional expert information should fill the missing gaps in your knowledge. Then you can present SMART objectives in your strategic plan. And as this manager is going to develop a strategy for document management for the company.  That’s another unit in LinQs level 7 course.

It’s always interesting how you start with one objective and then learn there are more implications from that analysis. So it’s important to prioritise the actions to either be dealt with urgently or to be analysed in more detail at a future date. But that’s the skill to strategic planning.

So if you’re managing strategy in your care provision I hope that this has helped you realise there’s more to the new KLOES than meets the eye.  And also served as a reminder that your business compliance with GDPR is linked and only a few weeks away. If you’d like help with your strategy you can get a FREE Discovery Call from an experienced coach.

Special Offer to put a March on your business and leadership growth

Is it time to grow your business and your leadership team?

Is it that time of year to put a ‘March’ on your business growth?  Do you need to review and make changes in your business but also need managers skilled to lead and take those plans forward.  Leaders who can create and execute the strategic plans to give the business a new future.

Here at LinQs we coach business owners and managers to grow their business.  As our leadership development training is also work based our level 7 Strategic Management and Leadership programme sits very nicely alongside the business growth coaching.  Because this programme includes one to one skills coaching and the assessment process to measure the manager’s competency in developing and executing the strategic business plan.  As we match the key objectives of the strategic business plan to the optional units of the award we therefore coach the manager to understand and deliver new skills areas. So if the plan requires for example the need to shape the culture, manage governance areas and a marketing strategy we coach the manager one to one to deliver those strategies. The advantage to both the business and the manager is that whilst the manager is working in the business they are working on the business and to attain a postgraduate qualification.  A qualification to add confidence and strength to your leadership team.

Here’s our March 2018 offer.

  1. Get your 1st month’s coaching free on our level 7 Strategic Leadership 121 online course, plus
  2. A free 121 growth session for another manager, plus
  3. A free copy of our profit strategy business book

Total value of the offer is £500+ which is only available for the 1st 10 registrations by 21 March 18

So how does the March offer work?

LinQs level 7 Strategic Leadership programme is all coached one to one online over 10 monthly sessions, with easy access to your learning plans, strategic analysis and plans templates. In March 2018 you would pay a one off registration fee including full assessment costs of £995, then pay £190 per month coaching session from your 2nd session.  This special offer gives you 10 sessions for the price of 9 sessions, so £190 free. Plus the one to one online coaching session for either a director or manager, valued at £297, and a copy of “How to Build the Passion and the Profits For Your Business” that retails at £14.99. Giving a special total value of £501.99.

Why are we doing this.  Well we’ve accessed commercial funding to finance leadership development. The timing is perfect as we want to make sure that after the Easter period we have a group of committed senior managers ready to grow their business.  What’s more that if managers register now and as previous candidates have achieved in 9 months, they could still be qualified in 2018, but certainly no later than March 2019.

LinQs want to help you by #makingbusinessgrow   Book a call or email to get more information 

Making integrity an essential leadership skill for care managers

Last week whilst coaching a senior manager in a care organisation we had quite a long debate on the characteristic of integrity in leaders.  We questioned the importance of integrity as a leadership skill in care managers?

Meeting the KLOES ‘well-led’

The senior care manager is on our level 7 Strategic Leadership programme.  The manager was working on the action plan for the organisation’s Strategic Plan to deliver Well-Led KLOES in the organisation,  The manager had already analysed the company’s CQC reports on ‘Well-Led’.  So to develop the actions we discussed the findings and the new CQC KLOES, prompt and characteristics.  The line of enquiry including integrity was:

Code W1.1  Do leaders have the skills, knowledge, experience and integrity that they need – both when they are appointed and on an ongoing basis?

The skills, knowledge and experience were easier to list.  But we discussed what integrity meant and represented in managers, concluding that was

“the quality of being honest and strong moral principles” and

“that integrity needs to be communicated consistently”

Can integrity be taught?

Our discussion raised the question of whether integrity can be taught to new and existing care managers?

As ‘integrity’ is a behaviour based trait, we agreed that it can be taught.  So went on to discuss examples of good practice in existing care managers and how that could be integrated into their management development.

The senior manager had some innovative ideas on training current and assessing future managers.  The action plan includes actions for their company’s management recruitment and performance management processes.  These processes will include the important assessment and development of their manager’s integrity.

Analyse the information for your strategy

The analysis of the relevant information is an important part of developing a strategy but often neglected. The process I described included coaching and questioning.

I wrote this article because I hope this helps more care managers see the importance of taking an analytical approach to meet the CQC KLOES.  We need to see more than a low percentage of care providers in the outstanding ratings.

If you need a call to understand this approach better just book a FREE call here